Reservation Supervisor Yu Ding Bu Zhu Guan
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Reservations Supervisor is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.
What will I be doing?
As the Reservations Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Complete Hilton University courses and pass the tests.
- Familiar with hotel product knowledge and activities.
- Maximize room sales and revenue for the hotel, prioritizing up-selling.
- Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
- Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
- Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
- Always maintain a sales attitude, not losing any sales opportunity in the hotel.
- Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
- Make sure all commissions are correct and followed-up on promptly.
- Make sure all reject business is filed with the reasons.
- Ensure that all correspondence has been filed accordingly, with correct and updated information.
- Comply to the hotel credit policy and make sure all forecast revenues are met.
- Comply with set rooms supply and price control.
- Maintain and update guests' information and sales data by reservation procedures.
- Maintain high level guest service standards.
- Ensure all information input is correct.
- Keep close attention to team members' requirements, including attention to every team member's workload and duties, to fulfil operation needs.
- Maintain clean and tidy work areas at all times.
- Comply with all company policies relating to reservations.
- Comply with all systems and procedures as laid down by the hotel.
- Prioritize the quality of reservations.
- Strictly follow brand standards.
- Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Zuo Wei Yu Ding Bu Zhu Guan ,Nin Jiang Ying Yi Zui Gao Biao Zhun Wan Cheng Yi Xia Ren Wu :
- An Shi Wan Cheng Xi Er Dun Da Xue Xiang Guan Ke Cheng Xue Xi ,Bing Que Bao Tong Guo Ce Shi.
- Shou Xi Liao Jie Jiu Dian Chan Pin Zhi Shi ,Yi Ji Xiang Guan Huo Dong. Tong Shi Dui Jiu Dian Ji Zhou Bian De Chan Pin Zhi Shi Ju Bei Gao Du De Ren Zhi.
- Shi Xian Ke Fang Xiao Shou He Shou Yi De Zui Da Hua ,Qi Zhong Yi Ke Fang Cu Xiao Zui Wei Zhong Yao.
- Ji Shi Gao Xiao De Chu Li Lai Zi Bu Tong Qu Dao De Yu Ding.
- Mei Ri Jian Cha Dang Ri Suo You Xin Yu Ding ,Qu Xiao Huo Bian Geng De Yu Ding ,Que Bao Xin Xi Zhun Que Wu Wu Ji Shi Tong Zhi Xiang Guan Bu Men.
- Mei Ri Jian Cha 3-5Ri De Yu Di San Ke Ji Tuan Dui Yu Ding Que Bao Ke Ren Xin Xi ,Xu Qiu ,Jie Ge Deng Xin Xi Zhun Que Wu Wu.
- Wan Cheng Dang Ban Wen Mi Gong Zuo ,Ju Ti Bao Gua Zhun Bei Wang Lai Wen Jian ,Wen Jian De Gui Dang ,Fa Song Chuan Zhen ,Dian Zi You Jian Deng.
- Yi Zhi Bao Chi Ji Ji De Xiao Shou Tai Du ,Bu Cuo Shi Jiu Dian Fan Wei Nei De Ren He Xiao Shou Ji Hui.
- Fa Zhan Jiu Dian San Ke Ji Tuan Dui Yu Ding Tuan Dui ,Bing Qie Que Bao Mei Ci De Dian Hua Cha Xun ,Bao Zheng Zui Da Shou Yi.
- Que Bao Yong Jin Xu Qiu Bei Zheng Que ,Ji Shi De Gen Jin.
- Que Bao Suo You De Bei Ju Ye Wu Gen Ju Yuan Yin Jia Yi Gui Dang.
- Que Bao Suo You Wang Lai Wen Jian Bei Ji Shi Gui Dang ,Qi Xin Xi Zhun Que Wu Wu.
- Zun Shou Gong Si De Xin Yong Zhi Du Bing Que Bao Suo You Yu Qi Shou Yi Neng Bei Ji Shi Shou Qu.
- Zun Shou Yu Xian She Ding De Ke Fang Gong Ying Ji Fang Jie Kong Zhi.
- Gen Ju Yu Ding Bu Xiang Guan Liu Cheng ,Wei Hu Ji Geng Xin Ke Hu Zi Liao He Ying Xiao Shu Ju Ku.
- Chi Xu Xing Di Que Bao Gao Shui Zhun De Dui Ke Fu Wu Biao Zhun.
- Que Bao Yu Xiang Guan De Suo You Xin Xi Shu Ru Zhun Que Wu Wu ,Bing Bao Zheng You Zu Gou De Bei Fen Yi Zuo Jian Cha.
- Mi Qie Guan Zhu Yuan Gong Yao Qiu ,Bao Gua Zhu Yi Yu Ding Bu Mei Wei Yuan Gong De Gong Zuo Liang Ji Yuan Gong Pai Ban ,Yi Zui Jia Zhuang Kuang Man Zu Yun Zuo Xu Qiu.
- Ding Qi Zu Zhi Yuan Gong Pei Xun ,Que Bao Yuan Gong Shou Xi Liao Jie Jiu Dian Chan Pin ,Fu Wu Biao Zhun Ji Xiang Guan Zhi Shi.
- Bao Chi Ban Gong Qu Yu Gan Jing Zheng Ji.
- Zun Shou Suo You Gong Si Guan Yu Yu Ding Bu De Gui Ding.
- Zun Shou You Jiu Dian Suo You You Guan Xi Tong He Cao Zuo Liu Cheng De Gui Ding.
- Jiang Yu Ding De Gong Zuo Zhi Liang Yong Yuan Fang Zai Shou Wei.
- Yan Ge Zun Shou Pin Pai Fu Wu Biao Zhun.
- Que Bao Yuan Gong Chong Fen De Li Jie Bing Zun Shou Yuan Gong Shou Ce Nei Rong.
- Ru You Bi Yao ,Gai Bu Men You Quan Geng Gai Huo Bu Chong Gai Zhi Wei Miao Shu.
- Wan Cheng Ren He Qi Ta He Li De Zhi Ze He Bei Zhi Pai De Zhi Ze.
What are we looking for?
A Reservations Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Hospitality: We are passionate about delivering exceptional guest experience.
- Integrity: We do the right thing all the time
- Leadership: We are leaders in industry and our communities
- Teamwork: We are team players in everything we do
- Ownership: We are owners of our actions and decisions.
- Now: We operate with a sense of urgency and discipline
- University graduate.
- Minimum 3 years of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken in English and Chinese to meet business needs.
- Good interpersonal, organizational and communication skills.
- Good team player.
- Able to work under pressure and deal with stressful situations during busy periods.
- Innovative self-starter with high motivation.
- Cheng Zhi Dai Ke : Zi Yuan Quan Xin Quan Yi Wei Bin Ke Ti Gong Wu Yu Lun Bi De Jue Jia Ti Yan
- Zheng Zhi Cheng Xin : Shi Shi Ke Ke Wei Suo Ying Wei
- Ling Dao He Xin : Li Zheng Zai Ye Jie He Suo Zai She Qu Du Wei Ju Ling Dao Di Wei
- Tuan Dui He Zuo : Suo You Gong Zuo Zhong Ji Ji Fa Yang Tuan Dui He Zuo Jing Shen
- Zhu Ren Weng Jing Shen :Yong Yu Wei Zi Ji De Xing Dong Fu Ze Bing Gan Yu Zuo Chu Jue Ding
- Ji Shi Xing Dong : Wo Men Yi Ke Bu Rong Huan De Tai Du He Ji Lu Yun Ying
- Da Xue Zhuan Ke.
- Ju You Zhi Shao San Nian Zai Guo Ji Lian Suo Jiu Dian De Xiang Guan Jing Yan.
- Liang Hao De Zhong Ying Wen Du Xie Neng Li.
- Jiao Qiang De Ren Ji Jiao Wang He Zu Zhi Neng Li ,Ju You Liang Hao De Gou Tong Ji Qiao.
- Yong You Jiao Qiang Tuan Dui He Zuo Jing Shen.
- Neng Zai Qiang Ya Xia Sheng Ren Gong Zuo.
- Chuang Xin Ji Zi Wo Ji Li.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
