HealthCare Call Centers is Hiring Medical Call Center Representatives!
Who we are: Healthcare Call Centers is one of the nation’s leading management solutions companies, partnering with hospital and physicians practices in all 50 states to provide excellent, compassionate patient engagement. We focus on the payments so our clients can focus on their patients, by living our core values:
- Integrity
- Teamwork
- Continuous Improvement
- Client-Focused
- Being Results-Oriented
What we do: Our Call Center Representatives assist patients:
- On the phone,
- Helping them to resolve their Self-Pay balances by establishing payment plans,
- Updating insurance coverage, and
- Providing customer support as a member of our client’s business office.
This role is not collections!
The essential functions of the role are:
- Confirming to all confidentiality and third party liability laws (HIPPA, Medicare Fraud, Waste and Abuse, etc.)
- Helping patients understand financial responsibility in a helpful and non-threatening manner.
- Taking inbound and making outbound calls to patients regarding outstanding balances
- Follow established procedures to resolve patient account balances
- Document conversations electronically on company and/or client systems
- Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable.
Are you…?
- Excellent with verbal and written communication skills?
- Able to provide excellent customer service in a variety of situations, including those that escalate?
- Proficient in PC based applications?
- Able to work successfully in a fast-paced environment?
- Able to use strong attention to detail and data management skills?
- Wanting to assist others in a meaningful way?
- Wanting to learn new things?
What we offer:
- Steady work schedule
- Medical, Dental, and Vision insurance (among many other options)
- PTO and Paid holidays
- Internal Company Growth
Education
Required
- GED or High School
- Pay: $8.30 - $10.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person / Remote PR
Job Types: Full-time, Part-time, Contract
Pay: From $8.50 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
People with a criminal record are encouraged to apply
Experience:
- Call center: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Work Location: Remote
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